Frequently Asked Questions

Usage Instructions for Shared Steam Accounts

Important: Please read these instructions fully before accessing any account.

Initial Setup

1. Disable Steam Cloud & Remote Play: Once you log in to the account, turn off Steam Cloud and Remote Play.

2. Download & Play Offline: Download the game, then set Steam to Offline mode before launching the game. Always play in Offline mode.

Product Features

- Latest Version: You can download and play the latest version of the game on Steam, and future updates are also supported.

- 24/7 Access: Play anytime, as often as you want, without any issues.

- Personalized Progress: Game progress is saved locally on your device, so it remains private to you, ensuring it won't be erased or lost.

Guidelines for Shared Accounts

1. PC Access Only: Log in using the Steam application on your computer. Avoid accessing the account from mobile devices or Steam's web version.

2. Disable Cloud for Selected Games: After logging in, disable the cloud sync for each game you plan to play. If you do not see an option for the cloud sync, skip this step.

3. Offline Mode Usage: After first launching the game, set the Steam account to Offline mode and continue using it this way. Only return to Online mode if a game update is necessary.

4. Device Restriction: Only use the account on your personal devices. Avoid sharing it with others.

5. No GeForce Now Access: Do not access the account via GeForce Now, and do not play the game through this service.

Family PIN Security

- For added security, a Family PIN has been set up on each account. This ensures the account remains protected and prevents unauthorized changes.

- Note: You do NOT need this PIN to download or play games.

FAQ

- What should I do if I accidentally go online while playing?

A-If you encounter this situation, the system may log you out during gameplay, and your progress could be lost. Go back to Offline mode as soon as possible to avoid issues.

- What happens if there's a game update?

B-Briefly switch to Online mode to update, then return to Offline mode.

C- Can I use the account on another device?

Only use the account on your personal devices for security reasons.

Troubleshooting Tips

- Game won't launch: Ensure Steam is set to Offline mode.

- Can't disable Steam Cloud: Skip this step if the cloud option isn't visible.

- If issues persist, please contact support for assistance.

Terms and Conditions Summary

- No Sharing: Do not share the account with others.

- Offline Play Only: Always play in Offline mode.

- Refund and Replacement Policy: Refunds and replacements may not be available under certain conditions.

Do's and Don'ts

- Do: Keep your device secure and use the account responsibly.

- Don't: Attempt to modify account details or bypass restrictions.

Please follow these guidelines carefully to ensure smooth gameplay and avoid interruptions.